At Discover Wellness Experiences Pty Ltd, we are dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Australian Privacy Principles outlined in the Privacy Act 1988.
1. What Personal Information We Collect
We may collect personal information to provide you with services and manage our business. This may include:
- Basic personal information and contact details such as your name, date of birth, address, phone number, and email address.
- Health and support-related details. This may include condition, health and disability-related information, including your medical history, reasons for your visit, including therapy records.
- Notes from sessions or assessments in addition to details from your communication and interactions with us, such as appointment history, billing information, and communications.
- Feedback and complaints.
We may also use tools such as AI scribes during sessions to assist with note accuracy. This is only with your consent and you can opt out at any time.
2. How We Collect Personal Information
We collect personal information through various sources, including:
- Directly from you during intake forms, consultations, phone calls, or emails.
- From third parties with your consent, such as referring doctors, allied health professionals, or healthcare providers.
- Through service agreements or funding bodies (e.g., Medicare or NDIS).
3. How We Use Personal Information
We use your personal information to:
- Provide services.
- Facilitate appointment scheduling, billing, and other administrative tasks.
- Comply with legal and regulatory obligations.
- Communicate with you about your therapy and related services.
4. How We Keep Your Information Safe
We implement measures to ensure the safety and security of your personal information, including:
- Secure and encrypted, password-protected digital systems with controlled access.
- Confidentiality agreements for our staff and third-party service providers.
- Limiting access to your information to only authorised personnel.
- Secure email and file storage.
- Trusted tools that meet Australian privacy standards.
These systems are used only for purposes directly related to your support, and only authorised personnel can access them.
5. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To other healthcare providers involved in your care with your consent.
- If required by funding agreement, law or court order.
- To our administrative support team, who are bound by confidentiality agreements.
- To supervisors or consultants for case discussions (without revealing your
full identity).
6. Access and Correction of Personal Information
You can request access to your information or ask for a correction at any time. To do this, or to raise a privacy concern, please contact Discover Wellness Experiences via [email protected]. If we cannot resolve your concern, you can contact the Office of the Australian Information Commissioner (OAIC).
There may be an administrative fee for providing copies of your personal information.
We may require proof of identity before processing your request.
7. How Long We Keep Your Information
Aligned with government requirements, we retain your personal information for a minimum of 7 years after your last
service. After this period, we will securely destroy or permanently de-identify your information.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you
will be informed of significant updates by email. We recommend checking this policy periodically to stay updated on our privacy practices.
9. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us at:
Email: info @ discoverwe.com.au [remove spaces before and after the @]
Phone: 0434 697 983
Mailing Address: PO Box 94, Smythesdale VIC 3351