At Discover Wellness Experiences Pty Ltd, we are dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Australian Privacy Principles outlined in the Privacy Act 1988.
1. What Personal Information We Collect
We collect personal information to provide you with services and manage our business. This may include:
- Basic information such as your name, date of birth, address, phone number, and email address.
- Condition, health and disability-related information, including your medical history, reasons for your visit, including therapy records.
- Details from your interactions with us, such as appointment history, billing information, and communications.
2. How We Collect Personal Information
We collect personal information through various sources, including:
- Directly from you during intake forms, consultations, phone calls, or emails.
- From third parties with your consent, such as referring doctors, allied health professionals, or healthcare providers.
- Through service agreements or funding bodies (e.g., Medicare or NDIS).
3. How We Use Personal Information
We use your personal information to:
- Provide services.
- Facilitate appointment scheduling, billing, and other administrative tasks.
- Comply with legal and regulatory obligations.
- Communicate with you about your therapy and related services.
4. How We Keep Your Information Safe
We implement measures to ensure the safety and security of your personal information, including:
- Secure electronic storage systems with controlled access.
- Confidentiality agreements for our staff and third-party service providers.
- Limiting access to your information to only authorised personnel.
5. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To other healthcare providers involved in your care with your consent.
- If required by funding agreement, law or court order.
- To our administrative support team, who are bound by confidentiality agreements.
- To supervisors or consultants for case discussions (without revealing your
full identity).
6. Access and Correction of Personal Information
You have the right to access and correct your personal information. If you wish to access or correct your
personal information, please contact us in writing.
There may be an administrative fee for providing copies of your personal information.
We may require proof of identity before processing your request.
7. How Long We Keep Your Information
Aligned with government requirements, we retain your personal information for a minimum of 7 years after your last
service. After this period, we will securely destroy or permanently de-identify your information.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you
will be informed of significant updates by email. We recommend checking this policy periodically to stay updated on our privacy practices.
9. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us at:
Email: info @ discoverwe.com.au [remove spaces before and after the @]
Phone: 0434 697 983
Mailing Address: PO Box 94, Smythesdale VIC 3351